An Update from The Wilson Family of Brands
UPDATED: MARCH 24, 2020
Hello to all of our athletes, fans, coaches, and friends.
Like you, we thrive on getting “out there” and competing. It’s the heart of what we do. But right now, the safety of our communities and the wellbeing of people around the world is at the heart of our decisions. Please know we are doing all we can to ensure continuity in our service, with the health and safety of everyone as our number one priority.
As you are aware, many governments across the globe have put restrictions in place to help protect people from additional exposure to the virus. These restrictions, which vary by region, could delay or influence shipments of products to your home, school or organization /institution. To lessen any inconvenience to you, we’ve taken the following steps:
- Our product return window is extended to 45 days. This is to accommodate potential service interruptions at different shipping points. This policy does not include custom or personalized products, these are still ineligible for returns.
- Our Customer Service team is hard at work, answering all of your calls and questions, only now from their homes.
- Our tracking systems are robust, and we are closely monitoring the situation. We’ll strive to share with you the most accurate information on your order that we can.
To protect the health and safety of our team and community, and in compliance with state non-essential business requirements, we’ve temporarily closed our Wilson Team Shop facilities. We will be back and hard at work again for our players and coaches as soon as we can. Please understand that we are unable to ship orders at this time, and any orders placed will be processed when we reopen. We’ll be sure to send you an email notification when your order ships.
If you need immediate assistance, please contact us and we’ll get in touch.
We invite you to join all of us in keeping the spirit of sport strong and connected. In the coming days, we’ll start sharing content from experts and athletes on ways you can practice your sport at home and care for your gear via email. In our social communities, check out behind-the-scenes content from our Advisory Staff athletes, fresh tips for training at home, interesting stories from our century of sporting goods innovation, and more.
We sincerely appreciate your patience and understanding during this difficult time, and we look forward to getting back on the field along with you. Please stay safe.
The Wilson Team